Terms of Service
Terms of Service for the Japan Real Estate Investment Brokerage Platform, for Non-Resident Foreign and Global Investors
This translation is provided for reference only. The Japanese version of these Terms is the authoritative text, and prevails in the event of any discrepancy. ／ 本ページは参考訳です。本規約は日本語版を正文とし、相違がある場合は日本語版が優先します。
Important Notice Regarding These Terms
These Terms of Service govern your use of the real estate investment platform operated by Japan Real Estate LLC (Real Estate Brokerage License: Governor of Tokyo (1) No. 113344). This platform is provided to assist non-resident foreign individuals and overseas corporations in acquiring real estate in the Greater Tokyo area for investment purposes. Please read these Terms in full before using the platform. By beginning to use the platform, you are deemed to have agreed to all provisions of these Terms.
Article 1 (General Provisions and Acceptance of These Terms)
The scope of these Terms and when your acceptance takes effect
These Terms of Service (the 'Terms') set out the conditions for use of the real estate investment platform 'Japan Real Estate' (including the website, related applications, and all associated functions provided by us; the 'Service'), operated by Japan Real Estate LLC ('we', 'us', or the 'Company').
You are deemed to have agreed to all provisions of these Terms at the point you begin browsing, register as a member, or otherwise use the Service. If you do not agree to all or any part of these Terms, you may not use the Service.
Any separate rules, guidelines, or notices that we post on the Service (the 'Supplementary Rules') form an integral part of these Terms. In the event of any inconsistency between these Terms and the Supplementary Rules, the Supplementary Rules shall prevail.
The handling of your personal data is governed by our separately published Privacy Policy, which forms an integral part of these Terms.
- •Operator: Japan Real Estate LLC (Real Estate Brokerage License: Governor of Tokyo (1) No. 113344)
- •Beginning to use the Service constitutes acceptance of these Terms.
- •Personal data is handled in accordance with our separately published Privacy Policy.
Article 2 (Definitions)
The meaning of terms used throughout this document
'Service' means the real estate investment platform operated by the Company and all services provided by the Company in connection with it.
'User' means any person who browses or uses the Service, whether or not registered as a member.
'Member' means a User who has completed member registration in accordance with Article 4.
'Listing Information' means the location, price, area, structure, year of construction, projected yield, and other information relating to real estate published on the Service, together with photographs, floor plans, 3D tour data, and descriptive text prepared by the Company.
'AI Concierge' means the automated response and information function powered by generative AI that is built into the Service.
'3D Tour' means the online viewing function that allows three-dimensional capture data of a property to be viewed in a web browser.
'Brokerage Agreement' means the agreement concerning brokerage of a real estate sale and purchase concluded between the Company and a User pursuant to Article 34-2 of the Real Estate Brokerage Act of Japan.
- •Visitors who have not registered are still 'Users' and are bound by these Terms.
- •Information provided on the Service is clearly distinguished from a formal Brokerage Agreement.
Article 3 (Eligibility and Intended Users)
Who may use the Service, and the restriction to investment purposes
The Service is offered to foreign nationals residing outside Japan, and to corporations or other entities whose head office or principal place of business is located outside Japan.
The Service is provided for the purpose of real estate investment intended to generate returns. Acquisition of real estate for the purpose of residence by the User or the User's family falls outside the scope of the Service.
By using the Service, you represent and warrant that you satisfy all of the following:
1. You are at least 18 years of age and have the legal capacity required to enter into these Terms.
2. You do not fall under the definition of Anti-Social Forces set out in Article 11, and have no relationship whatsoever with such parties.
3. You have not previously been subject to suspension of use or any other measure imposed by the Company.
4. You are not prohibited under the laws of your country of residence from acquiring real estate located in Japan.
If we determine that a User does not satisfy the foregoing requirements, we may refuse member registration or suspend use of the Service without prior notice.
- •Intended users: foreign nationals residing outside Japan and corporations headquartered outside Japan
- •Purpose: limited to real estate investment intended to generate returns; acquisition for personal residence is out of scope.
- •You are responsible for confirming any restrictions under the laws of your country of residence.
Article 4 (Member Registration and LinkedIn Account Integration)
How registration works via LinkedIn, and your responsibility for your account
Member registration for the Service may only be completed through single sign-on (SSO) using LinkedIn OAuth 2.0 authentication. You must hold a valid LinkedIn account in order to register.
The scope of information we obtain from LinkedIn and the purposes for which it is used are set out in our separately published Privacy Policy. By completing member registration, you are deemed to consent to the acquisition and use of such information.
Members are responsible for keeping their registered information accurate and up to date, and shall promptly update it whenever a change occurs.
Members shall manage their accounts with the due care of a prudent manager and shall not lend, transfer, sell, or pledge their account to any third party. We accept no liability for any damage arising from inadequate account management or from use of an account by a third party.
Members may withdraw from membership at any time through the procedure designated by the Company. The handling of personal data following withdrawal is governed by the Privacy Policy.
Automated delivery of property information and newsletters based on your registered investment criteria may be discontinued at any time via the link contained in each email or through the settings screen.
- •Member registration is available exclusively through LinkedIn single sign-on.
- •You are responsible for managing your account; lending it to third parties is prohibited.
- •Newsletter delivery can be stopped at any time.
Article 5 (Scope of the Service)
What we provide, and what we do not handle
Through the Service, the Company provides the following:
1. Brokerage of sales and purchases of income-producing real estate, primarily in Tokyo, Kanagawa, Saitama, and Chiba prefectures
2. Provision of Listing Information, together with multilingual display, multi-currency display based on foreign exchange conversion, and area unit conversion display
3. Arrangement of 3D Tours and on-site viewings, and provision of online consultations
4. Property search assistance and market information provided through the AI Concierge
5. Undertaking of rental management services following acquisition (Rental Housing Management Business Registration: Minister of Land, Infrastructure, Transport and Tourism (01) No. 010549)
6. Support for Japanese company formation and residence status procedures through our in-house Gyoseishoshi Family Legal Office (Tokyo Gyoseishoshi Lawyers' Association No. 20161333)
The Company brokers sales and purchases of real estate only. We do not handle brokerage of leases or any other form of intermediation.
Foreign currency amounts and converted area figures displayed on the Service are provided for reference only. Exchange rates are those available at the time of retrieval and will differ from actual transaction rates. Contractual amounts and areas are authoritative as expressed in Japanese yen and square metres (sqm).
- •We broker sales and purchases of real estate; we do not broker leases.
- •Post-acquisition rental management is undertaken by us under our Rental Housing Management Business Registration.
- •Currency, tsubo, and sq ft displays are for reference. Contracts are based on JPY and square metres.
Article 6 (Handling of Listing Information)
The limits of accuracy, and which documents ultimately prevail
Listing Information is curated by the Company according to its own criteria and prepared on the basis of materials available at the time of publication.
Listing Information reflects the position as at the time of publication and may be changed or removed without prior notice due to completion of a sale, price revision, change of conditions, the seller's intentions, or other reasons. We do not guarantee that any listing will remain published.
Land area, building area, year of construction, structure, statutory restrictions, current lease conditions, projected yield, and other figures are reference information based on the property register and materials supplied by the seller, and may differ from surveyed measurements, actual current conditions, or future performance.
Projected yields, projected rents, occupancy rates, and any income simulations based on them are reference figures calculated on stated assumptions and do not guarantee future returns.
Photographs, floor plans, and 3D Tour data depict conditions as at the time of capture or preparation and may differ from current conditions. Furniture, fixtures, and decorative items may not be included in the transaction.
The final content and conditions of any transaction are governed by the Explanation of Important Matters delivered and explained by a licensed Real Estate Transaction Specialist and by the sale and purchase agreement. Where the Listing Information differs from those documents, the Explanation of Important Matters and the sale and purchase agreement shall prevail.
- •Listing Information is reference information and may be changed or removed without notice.
- •Projected yields and income simulations do not guarantee future returns.
- •The Explanation of Important Matters and the sale and purchase agreement prevail over listing content.
Article 7 (Brokerage Agreement, Explanation of Important Matters, and Conclusion of Contract)
The statutory process under the Real Estate Brokerage Act
Where a User wishes to proceed to an actual transaction, the Company will conclude a Brokerage Agreement with the User in writing or by electromagnetic means, pursuant to Article 34-2 of the Real Estate Brokerage Act. The Brokerage Agreement will state the type of brokerage, the amount of remuneration, the term of validity, and other statutorily required matters.
Prior to conclusion of a sale and purchase agreement, a licensed Real Estate Transaction Specialist of the Company will deliver and explain the Explanation of Important Matters pursuant to Article 35 of the Real Estate Brokerage Act. Where the User so wishes and the statutory requirements are met, this explanation may be conducted online (IT-based explanation).
Upon conclusion of a sale and purchase agreement, the Company will without delay deliver the document setting out the contents of the contract pursuant to Article 37 of the Real Estate Brokerage Act.
Property inquiries, requests for materials, viewing applications, and interactions with the AI Concierge made through the Service do not constitute an offer or acceptance of a Brokerage Agreement, and do not give rise to any obligation on the Company to act as broker.
The Company may prepare and deliver the Brokerage Agreement, the Explanation of Important Matters, the sale and purchase agreement, and other documents by electromagnetic means using an electronic signature service designated by the Company. In such cases, Users shall comply with the terms of use of that service.
The Explanation of Important Matters and contractual documents are prepared in Japanese. The Company may provide reference translations to assist your understanding, but only the Japanese version has legal effect.
- •An actual transaction requires conclusion of a Brokerage Agreement under the Real Estate Brokerage Act.
- •A licensed specialist provides the Explanation of Important Matters before contract (online delivery available).
- •Inquiries and viewing applications on the Service do not create a Brokerage Agreement.
Article 8 (Remuneration, Brokerage Commission, and Other Costs)
What is free of charge, and how the statutory commission cap works
Browsing the Service, member registration, viewing Listing Information, using 3D Tours, using the AI Concierge, and submitting inquiries to the Company are all free of charge.
Where a sale and purchase agreement is concluded through the Company's brokerage, the User shall pay the Company the remuneration (brokerage commission) stipulated in the Brokerage Agreement. The remuneration received by the Company shall fall within the statutory maximum prescribed by Article 46 of the Real Estate Brokerage Act and the relevant Ministry of Land, Infrastructure, Transport and Tourism public notice.
The statutory maximum remuneration for brokerage of a sale and purchase is calculated by reference to the transaction price (excluding consumption tax equivalents), as follows: 5 percent of the portion up to JPY 2,000,000; 4 percent of the portion exceeding JPY 2,000,000 and up to JPY 4,000,000; and 3 percent of the portion exceeding JPY 4,000,000, in each case plus the consumption tax equivalent.
Where the transaction price exceeds JPY 4,000,000, the aggregate of the above equals 3 percent of the transaction price plus JPY 60,000, plus the consumption tax equivalent. For low-value vacant properties with a transaction price of JPY 8,000,000 or less, a separate maximum may apply under the special provisions of the relevant Ministry public notice.
The remuneration actually applicable, together with the timing and method of payment, shall be individually stipulated in the Brokerage Agreement, and the Company shall not charge any amount exceeding the statutory maximum.
In addition to the remuneration, the following costs are borne by the User: stamp duty; registration and licence tax and judicial scrivener fees relating to transfer of ownership registration; real property acquisition tax; settlement amounts for fixed asset tax and city planning tax; fire and earthquake insurance premiums; settlement amounts for management fees and reserve funds for repairs; and out-of-pocket expenses incurred by the Company at the User's specific request.
Remittance fees, intermediary bank charges, and foreign exchange fees arising from international transfers are borne by the User.
- •Property browsing, 3D Tours, the AI Concierge, and inquiries are all free of charge.
- •Statutory commission cap: for prices above JPY 4,000,000, 3% of the price + JPY 60,000 + consumption tax.
- •Registration and licence tax, acquisition tax, scrivener fees, and insurance premiums are borne separately by the User.
Article 9 (AI Concierge and Automatically Generated Information)
The status of AI responses, and why they do not constitute investment advice
The AI Concierge is a function that uses generative AI to respond automatically to User questions and to assist with property searches and the provision of market information.
Information provided by the AI Concierge is intended as general reference information only and does not constitute investment advice or legal, tax, accounting, or other professional advice. The Company does not conduct investment advisory or agency business under the Financial Instruments and Exchange Act through the AI Concierge.
By its nature, output from the AI Concierge may contain statements that are factually incorrect, outdated information, or inaccurate figures. The Company makes no warranty as to the accuracy, completeness, currency, or fitness for a particular purpose of information generated by the AI Concierge.
Users shall not rely on AI Concierge output as the sole basis for an investment decision, and shall confirm material matters with the Company's representatives and, where necessary, consult an attorney, tax accountant, or other professional.
Interactions with the AI Concierge may be recorded and analysed for the purposes of improving service quality and preventing misuse. Details of such handling are set out in the Privacy Policy.
Users shall not input into the AI Concierge any sensitive personal data, authentication credentials, confidential information, or other information whose disclosure would be inappropriate, whether their own or that of a third party.
- •AI Concierge output is reference information, not investment, legal, or tax advice.
- •AI responses may contain errors. Always confirm material matters with our representatives.
- •Do not enter credentials or sensitive personal data into the AI Concierge.
Article 10 (Transaction Verification and Identity Confirmation)
Verification required under Japan's anti-money laundering legislation
As a licensed real estate broker, the Company is required under the Act on Prevention of Transfer of Criminal Proceeds to carry out verification at the time of a transaction when brokering a sale or purchase of real estate.
The Company may require Users to submit documentation and to verify the following, whether through an electronic know-your-customer (eKYC) service designated by the Company or by other means: name, address, and date of birth (or, for entities, name and location); the purpose of the transaction; occupation or nature of business; and, for corporations, information regarding beneficial owners.
Depending on the nature and value of the transaction, the Company may request an explanation of, and supporting evidence for, the source of the purchase funds.
The Company may check whether a User appears on international economic sanctions lists or other watch lists.
Where a User does not cooperate with the verification described above, where submitted documents are found to contain false statements, or where the Company judges that there is a suspicion of involvement in money laundering or terrorist financing, the Company may refuse to transact with that User or discontinue procedures already in progress. In such cases the Company accepts no liability for any damage arising from such measures.
The Company may file suspicious transaction reports as required by law.
- •By law, we must verify your identity and, where applicable, the source of funds.
- •We may decline to proceed if verification cannot be completed.
- •Verification records are managed appropriately in accordance with applicable law.
Article 12 (Prohibited Conduct)
Conduct that is not permitted when using the Service
Users shall not engage in any of the following when using the Service:
1. Conduct that violates laws or public order and morals, or that is connected with criminal activity
2. Submitting false information during member registration or otherwise, or impersonating another person
3. Making unauthorised use of another User's account, or allowing a third party to use one's own account
4. Reproducing, republishing, distributing, publicly transmitting, or commercially exploiting Listing Information, photographs, floor plans, 3D Tour data, market analysis, or other content on the Service without our prior written consent
5. Collecting information from the Service using crawlers, robots, scraping tools, or other automated means
6. Decompiling, disassembling, or reverse engineering software relating to the Service
7. Placing an excessive load on the Service's servers or network systems, attempting unauthorised access, or transmitting computer viruses or other harmful programs
8. Infringing the intellectual property rights, reputation, credit, privacy, or other rights or interests of the Company, other Users, sellers, or any third party
9. Repeatedly submitting property inquiries or viewing applications without any genuine intention to purchase
10. Transacting or negotiating directly with sellers or other parties learned of through the Service, bypassing the Company's brokerage
11. Providing non-public property information obtained through the Service to third parties for resale, solicitation, or other purposes
12. Using the Service for residential purposes, contrary to Article 3
13. Discriminatory language, harassment, or other nuisance conduct directed at Company representatives or other Users
14. Any other conduct that the Company reasonably determines to be inappropriate for the operation of the Service
Where the Company determines that a User falls under any item of the preceding paragraph, the Company may restrict that User's use of the Service or cancel their member registration without prior notice.
- •Unauthorised republication, scraping, and automated collection of listing content are prohibited.
- •Direct dealings with sellers that bypass our brokerage are prohibited.
- •Breaches may result in restriction of use or cancellation of registration without notice.
Article 13 (Intellectual Property Rights and Licence)
Who owns the content, and what Users are permitted to do with it
All copyrights, trademark rights, design rights, and other intellectual property rights relating to the Service and its content vest in the Company or in the third parties legitimately holding such rights.
The content referred to above includes Listing Information, property photographs, floor plans, 3D Tour data, market analysis reports, property descriptions prepared by the Company, text generated by the AI Concierge, and the design, logos, and software of the Service.
The Company grants Users a non-exclusive, non-transferable, and non-sublicensable right to browse and use the Service for their own investment consideration in accordance with these Terms. That right does not transfer to Users any rights beyond the scope stipulated in these Terms.
With respect to text, images, and other information posted, transmitted, or provided by a User through the Service, the Company may use such material free of charge and without geographical restriction to the extent necessary for the provision, operation, and improvement of the Service and for handling disputes.
Third-party trademarks, service marks, and trade names displayed on the Service vest in their respective proprietors.
- •Rights in content, including property photographs, 3D Tour data, and AI-generated text, vest in the Company or rights holders.
- •Users are permitted to browse and use the Service for their own investment consideration only.
Article 14 (Disclaimers and Limitation of Liability)
What we do not warrant, and the extent of our liability for damages
The Service is provided on an as-is basis. We make no warranty, express or implied, that the Service is fit for any particular purpose of a User, that it has any expected function, accuracy, or utility, or that a User's use of the Service will be uninterrupted.
We accept no liability for damage suffered by Users where the Service is interrupted, delayed, or suspended due to system maintenance, communication line failures, natural disasters, or other causes not attributable to the Company.
We give no warranty whatsoever as to asset value, profitability, future price movements, rent levels, occupancy rates, the incidence of repair costs, the effects of natural disasters, or other investment risks. Real estate investment is a transaction that may result in loss of principal, and investment decisions must be made by Users at their own responsibility and judgement.
We give no warranty as to the effect on a User of taxation, foreign exchange regulation, immigration control, or other laws of Japan or of the User's country of residence. Users must confirm these matters with professionals in the relevant jurisdictions.
Services provided by judicial scriveners, tax accountants, insurance agencies, or other affiliated professionals introduced by the Company are governed by the contract between that professional and the User, and the Company bears responsibility only to the extent of having made the introduction.
Even where the Company is liable to a User for damages, save where the Company has acted with intent or gross negligence, the amount of such damages shall be limited to the remuneration (brokerage commission) actually received by the Company in relation to the transaction that directly gave rise to the loss. The Company shall not be liable for lost profits, lost business opportunities, or other indirect or special damages.
The preceding paragraph shall not apply to the extent that it is rendered void by the Consumer Contract Act or other mandatory law where a User qualifies as a consumer under that Act. In such cases, the Company shall bear liability to the maximum extent permitted by law.
- •Real estate investment may result in loss of principal; investment decisions are made at your own responsibility.
- •Confirm taxation, foreign exchange regulation, and residence status matters with professionals in each jurisdiction.
- •Liability is capped at the brokerage commission received, save in cases of intent or gross negligence.
Article 15 (Modification, Suspension, and Termination of the Service and These Terms)
How the Service may change, and how these Terms may be amended
The Company may modify, add to, or discontinue all or part of the Service without prior notice to Users.
The Company may temporarily suspend provision of the Service without prior notice in the event of system maintenance, updates, faults, natural disasters, or other unavoidable circumstances.
Where the Company terminates provision of the Service, it will notify Users by posting on the Service or by other appropriate means, allowing a reasonable period.
The Company may amend these Terms pursuant to Article 548-4 of the Civil Code of Japan. Where an amendment conforms to the general interests of Users, or where an amendment does not contradict the purpose of the contract and is reasonable in light of the necessity of the amendment, the appropriateness of the amended content, and other circumstances, the Company may amend these Terms by posting the amended content and its effective date on the Service.
Where such an amendment is made, the Company will post the amended content and effective date on the Service before that effective date arrives. For amendments that materially affect Users, the Company will endeavour to give notice a reasonable period before the effective date.
Where a User uses the Service after the amended Terms take effect, that User is deemed to have agreed to the amended Terms.
- •Amendments are made pursuant to Article 548-4 of the Civil Code (amendment of standard terms).
- •Amended content and effective dates are announced by posting on the Service.
- •We endeavour to give advance notice of material amendments.
Article 16 (Governing Law, Language, and Dispute Resolution)
Applicable law, the authoritative language, and jurisdiction
These Terms and use of the Service are governed by the laws of Japan.
The Japanese language version of these Terms is the authoritative text. The Company may provide reference translations in English, Chinese (simplified and traditional), Korean, and Vietnamese for the convenience of Users; however, in the event of any discrepancy between the Japanese version and a reference translation, the Japanese version shall prevail.
Where a dispute arises between the Company and a User in relation to these Terms or the Service, both parties shall first seek to resolve it through good-faith consultation.
Where consultation under the preceding paragraph does not resolve the matter, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.
Even where any provision of these Terms, or part of a provision, is held void or unenforceable by law, the remainder of that provision and all other provisions shall continue in full force and effect.
Failure by the Company to exercise a right under these Terms shall not be construed as a waiver of that right.
- •Governing law: the laws of Japan
- •Authoritative text: the Japanese version (translations are for reference; the Japanese version prevails)
- •Exclusive jurisdiction: the Tokyo District Court
Article 17 (Company Information and Contact)
Statutory disclosures about the operator, and how to reach us
For inquiries regarding these Terms or the Service, please contact us at the details below.
Company name: Japan Real Estate LLC (Japan Real Estate Godo Kaisha)
Address: 2-11-18 Mokusei-no-Mori, Akishima-shi, Tokyo, Japan
Licences and registrations: Real Estate Brokerage, Governor of Tokyo (1) No. 113344 / Rental Housing Management Business Registration, Minister of Land, Infrastructure, Transport and Tourism (01) No. 010549
In-house office: Gyoseishoshi Family Legal Office (Tokyo Gyoseishoshi Lawyers' Association No. 20161333)
Memberships: Tokyo Association of Real Estate Transaction Agents; Real Estate Transaction Guarantee Association of Japan; Metropolitan Area Real Estate Fair Trade Council; East Japan Real Estate Information Network
Email: info@japan-real-estate.com
Support hours: Monday to Friday, 10:00 - 18:00 (Japan Standard Time - JST)
Supported languages: Japanese, English, Chinese (simplified and traditional), Korean, Vietnamese
- •We aim to provide an initial response to all inquiries within 5 business days.
- •Support is available across six locales: Japanese, English, simplified and traditional Chinese, Korean, and Vietnamese.